When is your store open?

At the moment, we are open for walk-in, open house shopping Wednesday through Sunday from 12pm - 5pm. We also have private appointments available on those days, an hour before opening and an hour after closing, to accommodate any customers who want to ensure limited interaction with other shoppers. These appointments can be used for private shopping, or for clock repair intake or pickup. If you wish to book an appointment, please call us at 845-358-7474, or email us at info@hickorydock.com.

During the holiday season - we have extended hours, which will be listed here on our website.

Do you repair clocks?

Yes! Check our clock repair section for much more information!

Where should I park?

If you are coming to see us, please park in our customer parking lot, located behind our building, accessible from Depew Avenue.

In general, Nyack street parking is metered during the business day Monday through Saturday, and free on Sundays. Click here for everything you need to know about Nyack's street parking, including info on municpal lots, meter times, and how to get a free 15 minute pass.

Note: As of July 2019, the munimeter machines have changed! Rather than printing out a slip for your dash, you now instead type your license plate number into the machine. You can still pay with coin or credit card (no bills), or you can use the ParkMobile parking app, only if you wish. The link above has all this information and more.

Where do the items you sell come from?

Some of our customers think of us as "the German place," since so many of our favorite things to sell come from Germany. Our love of German clocks and cuckoos eventually evolved into a full offering of German crafts: nutcrackers, smoking men, schwibboggen, beer steins, pyramids, and more. 

In addition to our German goods, we proudly sell items from all over the globe. Lemnos clocks from Japan, Nativity figures from Italy, alpaca-knit ornaments from Peru, Celtic Art tiles from Canada, Wild Woolies birdhouses from Nepal, and Hoptimists from Denmark are just a few examples.

We also carry many items made in the USA: QMT Windchimes, WoodWick and RibbonWick candles, NoMonet earrings, Meissenberg Designs signs, P. Flynn greeting cards, Retro Pets animal art, and Byers' Choice carolers, to name a few.

Do you carry anything other than Christmas?

Absolutely! Since we do have some Christmas items on display all year, many people think of us as a Christmas shop only - but there is much more to see, any time of year! From clocks to garden items to toys, come see all we have to offer. Please visit our “What we Sell” page for an abridged idea of our full offering!

If you are looking for a special gift at any time of the year, we are glad to assist you in purchasing a beautiful item from our store!

What is your return policy?

For items purchased inside our shop, we offer Exchange or Store Credit on merchandise within 14 days of sale with receipt and all intact original packaging. All sales are final on grandfather clocks and clearance items.

Online purchases are subject to the same return policy. Original shipping costs are not reimbursable, and customer must get merchandise back to our shop. We understand that the 14-day window is not always feasible for items that have been shipped long distances. Please be sure to contact us to inform us about a return from afar.

We also understand that items purchased as Christmas gifts cannot always be returned within the 14-day window. We accept returns of gifted items through the third week of January.

As we carefully pack all purchases for their trip home, we cannot be responsible for any damage once carry-out items have left our shop.

Is it possible to order from Hickory Dickory Dock online?

A small selection of our offering is up for sale on our here on our website. You can check the “Shop” section to see what we have available online. This is by no means a full representation of our in-store inventory!

Additonally, sometimes people who cannot physically visit our store have worked with us over email or phone. Whether you're remembering something you've seen or bought in our store before, or looking for something you think we can help you find... don't be shy about reaching out! 

Does Hickory Dickory Dock buy antique/vintage clocks?

In short, no we don't. We sell new clocks only, as it allows us to confidently warranty each clock we sell. Very occasionally, we have sold clocks through a consignment arrangement, but only when the piece has not required any immediate repair work, and also was particularly special or unusual.